Most of us require a hand that is helping time for you time, so just why would a talk session be any various?
Chats can be hard during the movie of the switch; often clients have actually complex concerns, often theyвЂ™re unreasonable. Regardless of the explanation, agents usually require just a little help that is extra manage the talk session effortlessly. ThatвЂ™s where whisper messages come in.
But exactly what will they be? HereвЂ™s all you need to learn about the WhosOn whisper function.
What exactly are whisper messages?
Whisper messages are element of the WhosOn helpdesk function set. They enable supervisors to вЂwhisperвЂ™ advice to agents throughout their active chat sessions.