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Whisper communications: an element plunge. That’s why WhosOn comes with interior chat and whisper messages.

Whisper communications: an element plunge. That’s why WhosOn comes with interior chat and whisper messages.

Most of us require a hand that is helping time for you time, so just why would a talk session be any various?

Chats can be hard during the movie of the switch; often clients have actually complex concerns, often they’re unreasonable. Regardless of the explanation, agents usually require just a little help that is extra manage the talk session effortlessly. That’s where whisper messages come in.

But exactly what will they be? Here’s all you need to learn about the WhosOn whisper function.

What exactly are whisper messages?

Whisper messages are element of the WhosOn helpdesk function set. They enable supervisors to ‘whisper’ advice to agents throughout their active chat sessions.